1. How satisfied are you with the overall quality of our products?
- Very Satisfied- Satisfied- Average- Dissatisfied- Very Dissatisfied

2. Have you encountered any quality issues while using our products?
- Never Encountered- Occasionally Encountered- Frequently Encountered

3. If you have encountered quality issues, which aspects are they mainly related to? 【Multiple Choice】
- Product performance fails to meet advertised standards (e.g., electronic products lag, home appliances have excessive energy consumption)- Appearance defects (e.g., scratches, dents, uneven paint, color deviation)- Service life is much shorter than expected, with frequent malfunctions or damage under normal use- Material issues (e.g., non-durable materials, peculiar smell, allergic reactions)- Others (please specify)

4. How satisfied are you with the integrity of our product packaging?
- Packaging is exquisite, well-protected, and completely undamaged - Very Satisfied- Packaging is good and can provide protection - Satisfied- Packaging is average with certain risks - Average- Packaging is shoddy with certain risks - Dissatisfied- Packaging is very poor, causing product damage - Very Dissatisfied

5. Did the delivery time of the goods meet your expectations?
- Received in advance, very pleasantly surprised- Received within the estimated time - Satisfied- Slightly later than estimated, but acceptable- Much later than estimated - Dissatisfied

6. When you need after-sales service, how convenient do you think our after-sales process is?
- Very convenient, very satisfied- Average, the process is somewhat tedious- Inconvenient, poor experience- Very inconvenient, unbearable

7. How satisfied are you with the handling results of our after-sales service?
- Very Satisfied, the problem was perfectly solved- Satisfied, the problem was basically solved- Average, the problem-solving effect was not ideal- Dissatisfied, the problem was not effectively solved- Very Dissatisfied, the problem was not solved at all

8. If you are dissatisfied with the product price, which models are involved? (Please specify)

9. How would you rate the variety of product models we offer when you purchase products?
- Very abundant, can meet various needs- Relatively abundant, can basically find suitable ones- Average, not many options but sufficient for use- Not very abundant, hope to add more models- Very scarce, difficult to choose suitable ones

10. How would you rate the service attitude of our sales representatives when communicating with them?
- Enthusiastic and thoughtful, very satisfied- Good attitude, quite satisfied- Average attitude, basically acceptable- Cold attitude, not very satisfied- Bad attitude, very dissatisfied

11. How would you rate the response speed of our sales representatives to your questions?
- Respond immediately, very fast- Respond within a few minutes, relatively fast- Respond within half an hour, acceptable- Respond after more than half an hour, slow- Hardly respond

12. Do you have any other suggestions for our improvement?